SAP Knowledge Base Article - Public

3194830 - Open Connectors throwing errors in Sap Analytics Cloud (SAC)


Open Connector is throwing the following error


  1. "An unexpected error occurred during plugin execution, please contact system administrator. {\"code\":\"PLUGIN_EXECUTION_ERROR\",\"message\":\"Failed to execute client request\"}"
  2. stack: ""
  3. status: 500



SAP Analytics Cloud (SAC)

Reproducing the Issue

  1. Log into to tenant
  2. Navigate to System/Administration
  3. Observe "Sap Cloud Platform Open Connectors Account"
  4. See the connection is red and error is shown


The Cloud Elements Plugin initializes, it retrieves the list of all possible Open Connectors from the list, however, over the weekend a new Open Connector was added named "microsoft-onedrive-sharepoint-graph" which contains "-" this is not a valid connection character hence the reason of the issue.   This error message can be safely ignored as it does not affect the running of the tenant.


A temporary fix was rolled out on April 21st 2022 for both NEO and CF - but the issue can still occur under various conditions.  A permanent fix is targeted for QRC3 / 2022.


KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem


SAP Analytics Cloud all versions