SAP Knowledge Base Article - Public

3194830 - Open Connectors throwing errors in Sap Analytics Cloud (SAC)

Symptom

Open Connector is throwing the following error

"

  1. "An unexpected error occurred during plugin execution, please contact system administrator. {\"code\":\"PLUGIN_EXECUTION_ERROR\",\"message\":\"Failed to execute client request\"}"
  2. stack: ""
  3. status: 500

"

Environment

SAP Analytics Cloud (SAC)

Reproducing the Issue

  1. Log into to tenant
  2. Navigate to System/Administration
  3. Observe "Sap Cloud Platform Open Connectors Account"
  4. See the connection is red and error is shown

Cause

The Cloud Elements Plugin initializes, it retrieves the list of all possible Open Connectors from the list, however, over the weekend a new Open Connector was added named "microsoft-onedrive-sharepoint-graph" which contains "-" this is not a valid connection character hence the reason of the issue. 

Resolution

Issue has been fixed in a patch on all landscapes as of 21/04/2022

Keywords

KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud all versions