SAP Knowledge Base Article - Public

3194943 - My Team's Lead is Showing Other Country Leads


You are a manager in Organizational Unit A, but when you select the ‘My Team Leads' query, you can see the Leads of employees that do not belong to your team.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Leads view.
  3. Select the My Teams Leads query and Go.

The result shows leads belonging to Employees from another country/region.


  • The user ABC (ABC represents the ID of the user) is a member of the same organizational unit that you manage.
  • You probably have a specific 99 access restriction rule, giving users some access to the object.


Follow below steps to check the authorization of the user:

  1. Go to the Administrator work center.
  2. Go to the General Settings view.
  3. Select business users.
  4. Search and open the user ABC 
  5. Edit the Access Restriction of the user (Edit -> Access Rights).
  6. Go to the Business Role Assignment Tab.
  7. Open the Business Role assigned to the user.
  8. Select View All button in the Business Role UI.
  9. Go to the Access Restrictions tab.
  10. Search and select the workcenter view.
  11. The Access Context maintained is 1015 - Employee, Territory, or Account.
  12. The Restriction Rule selected is 99.
  13. Check if the Organizational Unit A is not assigned to the user ABC.
  14. Change the restriction rule Accordingly to match your scenario.

See Also

  • 2523173 My Leads Filter Shows Leads not Owned by User
  • 2023754 My Team's Leads Query is Not Working


restriction rule, org unit, My Team, Employees , KBA , LOD-CRM-LM , Lead Management , Problem


SAP Cloud for Customer core applications all versions