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3195204 - Unable to migrate to new DocuSign authentication method - Recruiting Management

Symptom

When trying to update to the new DocuSign authentication method for the b2205 release, the system throws an error: 

Fetch couldn't retrieve your DocuSign information. Log in to DocuSign and go to your My Apps & Keys page to copy your User ID and API Account ID information, then paste them here.
To enable eSignature, DocuSign credentials are mandatory


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Environment

  • SAP SuccessFactors Recruiting Management
  • DocuSign

Product

SAP SuccessFactors Recruiting all versions

Keywords

api, docusign, docu, sign, offer, letter, e, signature, esignature, third, party, 3rd, credentials, authentication, login, manage, recruiting, settings, rcm, approval.
, KBA , LOD-SF-RCM , Recruiting Management , Problem

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