SAP Knowledge Base Article - Public

3195375 - Create dunning notices: Customer accounts are blocked in dunning run

Symptom

When creating dunning runs in "Create dunning notices" app, it's failing to print/send notices to customers and below error appears in log.
"Account D * is blocked by dunning run YYYYMMDD XXXX".

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Go to "Create dunning notice" app.
  2. Enter parameters and create a dunning proposal.
  3. Check the error details in the log.

Resolution

Please follow below instructions in the locked dunning runs to release the customer locks.

  1. Only proposal executed: You can delete the proposal in "Create dunning notices" app.
  2. Number of notices generated and printed are different: Check the print log to find out why the printing failed and correct it. It happens mostly because of wrong or missing configurations in "Output parameter determination". Please check this documentation https://help.sap.com/docs/SAP_S4HANA_CLOUD/918bca53037f408f91a2295d04ac16bc/e616af23d2b947fbb275deb759b7090b.html and make sure the configurations are maintained in the app.
    After adjusting the configuration, you have to restart the printout to send dunning notices and clear the locks. If you don't want to send dunning notices anymore from an uncompleted run, then go to the menu "Exclude Dunning Notice" and set a dunning block for relevant entries. This will exclude the BP from run and set it to completed. BP will be unlocked from the dunning runs. Afterwards unblock the customer from BP master. This will also reduce the difference between 'to be sent' and 'notices printed'.
  3. Number of notices generated and printed are same: Customers are still locked even printout for them was successful. This should not happen, but in case just do the following: click on button "Sample Printout", set No.sam.printout=1, click on Display (glasses icon).
  4. Locked dunning run doesn't exist: Just enter locked dunning run date in the app, click on "Individual dunning notice" then enter the details and display "Test run with log". This will clear the lock.

    Keywords

    blocked by dunning run, customers, create dunning notices, S/4HANA Cloud, FI-AR-AR-C, dunning proposals, OPD , KBA , thank you , FI-AR-AR-C , Dunning/Interest , Known Error

    Product

    SAP S/4HANA Cloud all versions