3195450 - Error When Activating DocuSign Account - Onboarding

• Unable to successfully activate DocuSign account
• Error is received when DocuSign account is attempted to activate in SuccessFactors

Error: Failed to get access token for OAuth flow: consent_required - Envelope could not be sent to DocuSign because the consent for SAP SuccessFactors has been revoked. Please reactivate DocuSign in Configure DocuSign eSignature.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors Onboarding

1. Go to Configure DocuSign eSignature
2. Enter account details for DocuSign
3. Click on Activate
4. Error is later received.

Permission for SAP SuccessFactors access to DocuSign account has not been granted.

When activating the DocuSign account in Configure DocuSign eSignature, access must be granted in the DocuSign side in order for account to properly sync.

To enable DocuSign OAuth, please follow the steps:

1. Update the integration via Admin Center > Configure DocuSign eSignature
2. Click  “DocuSign Consent Agreement” link under the JWT Grant Authentication area(Please remember to click the link, otherwise you will not be prompted to request access.).
3. Access DocuSign account and select the "Allow Access" option when prompted for SAP SuccessFactors access. 
4. Find your DocuSign user ID and API account ID at Settings >Apps and Keys on DocuSign website.Copy User ID and API Account Id on the DocuSign eSignature feature settings page. 

Please refer to this blog:DocuSign Onboarding Integration Using OAuth 2.0 Starting First Half 2022 - Innovation Alert 

Please note that the  “DocuSign Consent Agreement” link under the JWT Grant Authentication area may look like the image below:

Please note that message at the DocuSign side prompting for permission to allow access may look like the image below:

Blog:DocuSign Onboarding Integration Using OAuth 2.0 Starting First Half 2022 - Innovation Alert 

SF, success factors, ONB, OBD, OBX, onboarding, DocuSign, consent required, Configure DocuSign eSignature, DocuSign Consent Agreement, signature  , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem