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SAP Knowledge Base Article - PublicSymptom
- Unable to successfully activate DocuSign account
- Error is received when DocuSign account is attempted to activate in SuccessFactors
Error: Failed to get access token for OAuth flow: consent_required - Envelope could not be sent to DocuSign because the consent for SAP SuccessFactors has been revoked. Please reactivate DocuSign in Configure DocuSign eSignature.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Configure DocuSign eSignature
- Enter account details for DocuSign
- Click on Activate
- Error is later received.
Cause
Permission for SAP SuccessFactors access to DocuSign account has not been granted.
Resolution
When activating the DocuSign account in Configure DocuSign eSignature, access must be granted in the DocuSign side in order for account to properly sync. When activating the DocuSign account in SuccessFactors, please access DocuSign account and select the "Allow Access" option when prompted for SAP SuccessFactors access.
Please note that message at the DocuSign side prompting for permission to allow access may look like the image below:
Keywords
SF, success factors, ONB, OBD, OBX, on boarding , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem
Product
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