SAP Knowledge Base Article - Public

3195450 - Error When Activating DocuSign Account - Onboarding


  • Unable to successfully activate DocuSign account
  • Error is received when DocuSign account is attempted to activate in SuccessFactors

Error: Failed to get access token for OAuth flow: consent_required - Envelope could not be sent to DocuSign because the consent for SAP SuccessFactors has been revoked. Please reactivate DocuSign in Configure DocuSign eSignature.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Configure DocuSign eSignature
  2. Enter account details for DocuSign
  3. Click on Activate
  4. Error is later received.


Permission for SAP SuccessFactors access to DocuSign account has not been granted.


When activating the DocuSign account in Configure DocuSign eSignature, access must be granted in the DocuSign side in order for account to properly sync. When activating the DocuSign account in SuccessFactors, please access DocuSign account and select the "Allow Access" option when prompted for SAP SuccessFactors access. 

Please note that message at the DocuSign side prompting for permission to allow access may look like the image below:


SF, success factors, ONB, OBD, OBX, on boarding , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem


SAP SuccessFactors Onboarding all versions


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