Symptom
When uploading files in Backoffice using the DragAndDropFileUploadEditor, if the file size is over 2GB, the upload is failed with "Internal Server Error".
In console log, "java.lang.OutOfMemoryError" exception is output.
- For SAP Commerce versions after (including) 1905,
- if the uploaded file is binary file:
java.lang.OutOfMemoryError: Required array size too large at java.io.InputStream.readNBytes(InputStream.java:404) ~[?:?] at java.io.InputStream.readAllBytes(InputStream.java:333) ~[?:?] at com.hybris.cockpitng.editor.dndfileupload.AbstractDragAndDropFileUploadEditor.extractUploadedData(AbstractDragAndDropFileUploadEditor.java:239) ~[backoffice-widgets-21.05.9-RC2.jar:?] |
-
- if the uploaded file is text-based format:
java.lang.OutOfMemoryError: null at java.lang.AbstractStringBuilder.hugeCapacity(AbstractStringBuilder.java:214) ~[?:?] at java.lang.AbstractStringBuilder.newCapacity(AbstractStringBuilder.java:206) ~[?:?] at java.lang.AbstractStringBuilder.ensureCapacityInternal(AbstractStringBuilder.java:173) ~[?:?] at java.lang.AbstractStringBuilder.append(AbstractStringBuilder.java:686) ~[?:?] at java.lang.StringBuffer.append(StringBuffer.java:409) ~[?:?] at java.io.StringWriter.write(StringWriter.java:99) ~[?:?] at org.zkoss.io.Files.copy(Files.java:95) ~[zcommon-8.6.3.jar:8.6.3] at org.zkoss.io.Files.readAll(Files.java:81) ~[zcommon-8.6.3.jar:8.6.3] at org.zkoss.util.media.AMedia.getStringData(AMedia.java:321) ~[zcommon-8.6.3.jar:8.6.3] at com.hybris.cockpitng.editor.dndfileupload.AbstractDragAndDropFileUploadEditor.extractUploadedData(AbstractDragAndDropFileUploadEditor.java:249) ~[backoffice-widgets-21.05.9-RC2.jar:?] |
- For SAP Commerce versions before (not including) 1905:
java.lang.OutOfMemoryError: null
at java.io.ByteArrayOutputStream.hugeCapacity(Unknown Source) ~[?:1.8.0_171]
at java.io.ByteArrayOutputStream.grow(Unknown Source) ~[?:1.8.0_171]
at java.io.ByteArrayOutputStream.ensureCapacity(Unknown Source) ~[?:1.8.0_171]
at java.io.ByteArrayOutputStream.write(Unknown Source) ~[?:1.8.0_171]
at org.zkoss.io.Files.readAll(Files.java:69) ~[zcommon-8.5.0.jar:8.5.0]
at org.zkoss.util.media.AMedia.getByteData(AMedia.java:306) ~[zcommon-8.5.0.jar:8.5.0]
at com.hybris.cockpitng.editor.dndfileupload.AbstractDragAndDropFileUploadEditor.extractUploadedData(AbstractDragAndDropFileUploadEditor.java:180) ~[backoffice-widgets-6.7.0.1-RC1.jar:?]
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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
All SAP Commerce versions
Product
Keywords
outofmemory, OOM, upload file failed, FileUploadEditor, backoffice, commerce, sap commerce,upload file , KBA , CEC-SCC-CDM-BO-FRW , Framework , CEC-COM-ADM-BO , Backoffice , Problem
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