SAP Knowledge Base Article - Preview

3195493 - "java.lang.OutOfMemoryError" when uploading files over 2GB in Backoffice

Symptom

When uploading files in Backoffice using the DragAndDropFileUploadEditor, if the file size is over 2GB, the upload is failed with "Internal Server Error".

In console log, "java.lang.OutOfMemoryError" exception is output.

  • For SAP Commerce versions after (including) 1905,
    • if the uploaded file is binary file:
java.lang.OutOfMemoryError: Required array size too large
 at java.io.InputStream.readNBytes(InputStream.java:404) ~[?:?]
 at java.io.InputStream.readAllBytes(InputStream.java:333) ~[?:?]
 at com.hybris.cockpitng.editor.dndfileupload.AbstractDragAndDropFileUploadEditor.extractUploadedData(AbstractDragAndDropFileUploadEditor.java:239) ~[backoffice-widgets-21.05.9-RC2.jar:?]
    • if the uploaded file is text-based format:
java.lang.OutOfMemoryError: null
 at java.lang.AbstractStringBuilder.hugeCapacity(AbstractStringBuilder.java:214) ~[?:?]
 at java.lang.AbstractStringBuilder.newCapacity(AbstractStringBuilder.java:206) ~[?:?]
 at java.lang.AbstractStringBuilder.ensureCapacityInternal(AbstractStringBuilder.java:173) ~[?:?]
 at java.lang.AbstractStringBuilder.append(AbstractStringBuilder.java:686) ~[?:?]
 at java.lang.StringBuffer.append(StringBuffer.java:409) ~[?:?]
 at java.io.StringWriter.write(StringWriter.java:99) ~[?:?]
 at org.zkoss.io.Files.copy(Files.java:95) ~[zcommon-8.6.3.jar:8.6.3]
 at org.zkoss.io.Files.readAll(Files.java:81) ~[zcommon-8.6.3.jar:8.6.3]
 at org.zkoss.util.media.AMedia.getStringData(AMedia.java:321) ~[zcommon-8.6.3.jar:8.6.3]
 at com.hybris.cockpitng.editor.dndfileupload.AbstractDragAndDropFileUploadEditor.extractUploadedData(AbstractDragAndDropFileUploadEditor.java:249) ~[backoffice-widgets-21.05.9-RC2.jar:?]
  • For SAP Commerce versions before (not including) 1905:
java.lang.OutOfMemoryError: null
at java.io.ByteArrayOutputStream.hugeCapacity(Unknown Source) ~[?:1.8.0_171]
at java.io.ByteArrayOutputStream.grow(Unknown Source) ~[?:1.8.0_171]
at java.io.ByteArrayOutputStream.ensureCapacity(Unknown Source) ~[?:1.8.0_171]
at java.io.ByteArrayOutputStream.write(Unknown Source) ~[?:1.8.0_171]
at org.zkoss.io.Files.readAll(Files.java:69) ~[zcommon-8.5.0.jar:8.5.0]
at org.zkoss.util.media.AMedia.getByteData(AMedia.java:306) ~[zcommon-8.5.0.jar:8.5.0]
at com.hybris.cockpitng.editor.dndfileupload.AbstractDragAndDropFileUploadEditor.extractUploadedData(AbstractDragAndDropFileUploadEditor.java:180) ~[backoffice-widgets-6.7.0.1-RC1.jar:?]

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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    Environment

    All SAP Commerce versions

    Product

    SAP Commerce all versions

    Keywords

    outofmemory, OOM, upload file failed, FileUploadEditor, backoffice , KBA , CEC-COM-ADM-BO , Backoffice , Problem

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