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SAP Knowledge Base Article - PreviewSymptom
In reporting, tickets are shown with a met or missed SLA, although you did not set up SLAs in your system.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
SLA, met, not met, missed, Completion Due Date Time, Completion Date Time, SEODSRQDTS01_Q0005, Ticket Time Points and Contact Party, SEODSRQDTS01 , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To
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