SAP Knowledge Base Article - Public

3195957 - Edit Internal Memo Option


You notice the Internal Memo in Tickets sometimes have the option to be Edited but sometimes it does not.


 SAP Cloud for Customer


The Internal Memo can only be edited when it is the most recent Interaction on the Ticket.


This is the expected system behavior. There is the assumption that all Interactions on Ticket cannot be deleted, for compliance reasons. Based on that, the Internal Memo can be edited when it is the most recent, in case it was saved by mistake, but not after.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Interaction ; Memo ; Notes ; Note ; Internal Note ; Ticket ; Timeline , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions