SAP Knowledge Base Article - Public

3196032 - Poor Performance When Confirm Execution Button is Triggered in a Service Scenario.

Symptom

Poor Performance When Confirm Execution Button is Triggered in a Service Scenario.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center. 
  2. Select the Contracts view. 
  3. Select Contract XYZ (XYZ represents the ID of the Contract). 
  4. Click on the Confirm Execution button. 

This then leads to a performance degradation in the system.

Cause

The Account has a large number of contact party records for the Sales Order (Around 1000 records).

These all have to be processed during the follow-up Service Confirmation, so this leads to a degradation in performance.

Resolution

Reduce the contact party list in the Account master data.

Keywords

Performance; Contact Party; Sales Order. , KBA , SRD-CRM-ORD , Orders & Contracts , How To

Product

SAP Business ByDesign all versions