SAP Knowledge Base Article - Public

3196043 - Workflow agent no longer exist for purchasing document flow

Symptom

Approver is no longer exist in the organization during runtime.

Environment

SAP S/4HANA Cloud.

Reproducing the Issue

  1. Open my inbox application.
  2. Search for the notification.

Cause

Wrong agent determination.

Resolution

Select one of the business solutions mentioned below as per the requirement.

  1. Check the workflow item in "Workflow without agents" application and forward it to a active business user(Incase real assignment is not done).
  2. Go to "Workflow Administration" application and try to assign/forward the workitem manually.
  3. Withdraw the purchasing document from approval and save with a minor change.
  4. Edit the purchasing document and change restart relevant field.

Keywords

s4_pc, workflow, agent, moved, out, deleted, retired, PR, PO, exist, terminated, approver , KBA , MM-PUR-GF-WOF , Workflow , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions