SAP Knowledge Base Article - Public

3196043 - Workflow agent no longer exist for purchasing document flow


Approver is no longer exist in the organization during runtime.


SAP S/4HANA Cloud.

Reproducing the Issue

  1. Open my inbox application.
  2. Search for the notification.


Wrong agent determination.


Select one of the business solutions mentioned below as per the requirement.

  1. Check the workflow item in "Workflow without agents" application and forward it to a active business user(Incase real assignment is not done).
  2. Go to "Workflow Administration" application and try to assign/forward the workitem manually.
  3. Withdraw the purchasing document from approval and save with a minor change.
  4. Edit the purchasing document and change restart relevant field.


s4_pc, workflow, agent, moved, out, deleted, retired, PR, PO, exist, terminated, approver , KBA , MM-PUR-GF-WOF , Workflow , Problem


SAP S/4HANA Cloud all versions