Symptom
Approver is no longer exist in the organization during runtime.
Environment
SAP S/4HANA Cloud.
Reproducing the Issue
- Open my inbox application.
- Search for the notification.
Cause
Wrong agent determination.
Resolution
Select one of the business solutions mentioned below as per the requirement.
- Check the workflow item in "Workflow without agents" application and forward it to a active business user(Incase real assignment is not done).
- Go to "Workflow Administration" application and try to assign/forward the workitem manually.
- Withdraw the purchasing document from approval and save with a minor change.
- Edit the purchasing document and change restart relevant field.
Keywords
s4_pc, workflow, agent, moved, out, deleted, retired, PR, PO, exist, terminated, approver , KBA , MM-PUR-GF-WOF , Workflow , Problem
Product
SAP S/4HANA Cloud all versions