3196203 - The table does not refresh and error "Conversion could not determine valid conversion rate for value(s)" is found in the console log in SAP Analytics Cloud (SAC)

The following behavior occurs in SAP Analytics Cloud for Planning (SAC):

• When you open a story, a table in the story keeps loading and cannot be refreshed.
• In the Developer Tools (F12) -> Console tab, the following error messages occur:
  
  • [Error] Server: (#42014) Caught exception : exception 70000719: Conversion( "SignedDataConversion" ), row XXX: could not determine valid conversion rate for value(s) YYY from unit 'A' to unit 'B' on date yyyy-mm-dd 00:00:00.0000000 for conversion_type 'ZZZ'
• However, this conversion rate exists in the currency rate table.

• SAP Analytics Cloud (Enterprise)

1. Open a story.

The issue may occur after you transport the SAC contents from another tenant.

1. Open the model referenced in the table.
2. Open the Version dimension.
3. For the version shown in the error message, change the "Rate Version" to another value.
4. Save the model.
5. For the same version, change the "Rate Version" back to the original value.
6. Save the model.
7. Open the story again.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• 2851317 - Where can I find more information on SAP Analytics Cloud (SAC) for Planning features and documentation?
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• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
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• SAP Analytics Cloud Connection Guide
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• SAP Analytics Cloud Get More Help and SAP Support
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