Symptom
The following behavior occurs in SAP Analytics Cloud for Planning (SAC):
- When you open a story, a table in the story keeps loading and cannot be refreshed.
- In the Developer Tools (F12) -> Console tab, the following error messages occur:
- [Error] Server: (#42014) Caught exception : exception 70000719: Conversion( "SignedDataConversion" ), row XXX: could not determine valid conversion rate for value(s) YYY from unit 'A' to unit 'B' on date yyyy-mm-dd 00:00:00.0000000 for conversion_type 'ZZZ'
- However, this conversion rate exists in the currency rate table.
Environment
- SAP Analytics Cloud (Enterprise)
Reproducing the Issue
- Open a story.
Cause
The issue may occur after you transport the SAC contents from another tenant.
Resolution
- Open the model referenced in the table.
- Open the Version dimension.
- For the version shown in the error message, change the "Rate Version" to another value.
- Save the model.
- For the same version, change the "Rate Version" back to the original value.
- Save the model.
- Open the story again.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- 2851317 - Where can I find more information on SAP Analytics Cloud (SAC) for Planning features and documentation?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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