SAP Knowledge Base Article - Public

3196451 - Buddy email issues - Onboarding

Symptom

  • The tokens present on the buddy email are not populating correctly.

  • Buddy email is not being sent at all.

Environment

SAP SuccessFactors Onboarding

Cause

Please review if the Recipient builder being used is Onboarding User ID Recipient Builder. If User ID is used, then check User ID field of the buddies to whom this task was assigned to. The target Buddy has User ID field blank in his/her Employee Profile.

Resolution

The correct recipient builder for buddy activity should be Onboarding Activity Recipient Builder or Onboarding Activity Role-Based Recipient Builder.

However, if Onboarding User ID Recipient Builder needs to be used, then certified that Buddies who are supposed to be assigned to this task have User ID field fulfilled in his/her Employee Profile.

See Also

Content and Recipient Builders

Keywords

buddy, task, token, inconsistency, populating, sent, notification, email, receive, Onboarding, OBX, issue, trigger , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions