SAP Knowledge Base Article - Public

3196494 - Error Message "No emails found matching the filter criteria: Outlook Account details missing in the Config file"

Symptom

When you execute the bot Business Document Extraction from the E-Mail (1x1), it fails with below error in the log file

No emails found matching the filter criteria: Outlook Account details missing in the Config file

Environment

SAP Business ByDesign

Cause

The key reason for the issue is that the mandatory fields such as "Recipient Search Criteria" and "Subject Search Criteria" are kept blank

Resolution

In order to avoid this issue, ensure to maintain all the search criteria/operator fields in config file.

Keywords

search criteria, outlook account details, config file , KBA , AP-ML-RPA-EXE-1X1 , Bot - Business document extraction from e-mail , Problem

Product

SAP Business ByDesign all versions