SAP Knowledge Base Article - Preview

3196542 - Error loading jvm.dll when installing v2.4 SP02 - SAP SySAM


  • Error is displayed when installing SySAM 2.4 SP02 on a Windows 2019 machine:
    Error Loading:
  • The JAVA_HOME environment variable points to the file system location where the JRE or JDK is installed.
    For example, C:\Program Files\Java\jre1.8.0_331
  • The PATH environment variable specifies the \bin and \bin\server directories of the JRE or JDK.
    For example, C:\Program Files\Java\jre1.8.0_331\bin;C:\Program Files\Java\jre1.8.0_331\bin\server;
  • This issue does not occur installing SySAM 2.4.0.



  • Sybase Software Asset Manager (SySAM) 2.4 SP02
  • Microsoft Visual C++ 2012 x86 Redistributable
  • Microsoft Visual C++ 2012 x64 Redistributable
  • Microsoft Visual C++ 2015-2019 x86 Redistributable
  • Microsoft Visual C++ 2015-2019 x64 Redistributable


Sybase Software Asset Management 2.4


ebf29645, 2.4.2 , KBA , BC-SYB-SAM , Sybase Software Asset Management , BC-SYB-PD , PowerDesigner , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.