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3196542 - Error loading jvm.dll when installing v2.4 SP02 - SAP SySAM

Symptom

  • Error is displayed when installing SySAM 2.4 SP02 on a Windows 2019 machine:
    Error Loading:
    C:\Users\user_name\AppData\Local\Temp\J1595840734\Windows\resource\jre\bin\server\jvm.dll
  • The JAVA_HOME environment variable points to the file system location where the JRE or JDK is installed.
    For example, C:\Program Files\Java\jre1.8.0_331
  • The PATH environment variable specifies the \bin and \bin\server directories of the JRE or JDK.
    For example, C:\Program Files\Java\jre1.8.0_331\bin;C:\Program Files\Java\jre1.8.0_331\bin\server;
  • This issue does not occur installing SySAM 2.4.0.


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Environment

  • Sybase Software Asset Manager (SySAM) 2.4 SP02
  • Microsoft Visual C++ 2012 x86 Redistributable
  • Microsoft Visual C++ 2012 x64 Redistributable
  • Microsoft Visual C++ 2015-2019 x86 Redistributable
  • Microsoft Visual C++ 2015-2019 x64 Redistributable

Product

Sybase Software Asset Management 2.4

Keywords

ebf29645, 2.4.2 , KBA , BC-SYB-SAM , Sybase Software Asset Management , BC-SYB-PD , PowerDesigner , Problem

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