3196716 - What are the required information for analyzing virus scan interface (VSI) related issues or issues with the virus scan function in AS ABAP ?

You face virus scan interface (VSI) related issue or an issue with the virus scan function in AS ABAP and you need to contact the SAP Support to handle the issue.
For that you need to know what initial information are required for starting with the analysis of the issue from SAP Support side.

virus scan, Virus Scan Interface, VSI, virus scan profile, mime type, extension, blocked, not allowed , KBA , BC-SEC-VIR , Anti Virus Protection , Problem