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3196716 - What are the required information for analyzing virus scan interface (VSI) related issues or issues with the virus scan function in AS ABAP ?

Symptom

You face virus scan interface (VSI) related issue or an issue with the virus scan function in AS ABAP and you need to contact the SAP Support to handle the issue.
For that you need to know what initial information are required for starting with the analysis of the issue from SAP Support side.


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Environment

SAP_BASIS release independent

Product

ABAP platform all versions ; SAP NetWeaver Application Server for ABAP innovation package all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions

Keywords

virus scan, Virus Scan Interface, VSI, virus scan profile, mime type, extension, blocked, not allowed , KBA , BC-SEC-VIR , Anti Virus Protection , Problem

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