Symptom
Onboarding candidate is getting an Application error clicking the Welcome Aboard card.
- Error Message:
internalMessage=Could not complete action of type HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS
errorMessage=Failed to process WorkProfile API
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as the candidate
- in Homepage click the Welcome Aboard/Message Card
- Application error appears
Cause
- Missing RBP Permissions for both the external user and BPE admin roles.
Resolution
Make sure to have the below permissions for the onboarding external role and BPE admin roles.
- External User Role (usually OnboardingExternalUser):
- Onboarding or Offboarding Object Permissions:
- Message Task
- Recommended People Task
- Onboarding or Offboarding Object Permissions:
- BPE Admin Roles (usually OnboardingBpeAdmin) should have the permissions:
- Employee Data:
- First Name, Middle Name
- Last Name
- Business Phone
- Status
- General User Permission
- Company Info Access
- User Search
- Employee Data:
See Also
Keywords
welcome aboard, welcome card, welcome tile, latest homepage welcome card, HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS , KBA , LOD-SF-OBX-DBD , Dashboard , Problem
Product
SAP SuccessFactors Onboarding 2205