SAP Knowledge Base Article - Public

3196768 - [Onboarding] Application Error in Welcome Message Card


Onboarding candidate is getting an Application error clicking the Welcome Aboard card.

  • Error Message: 

    internalMessage=Could not complete action of type HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS
    errorMessage=Failed to process WorkProfile API


SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Login as the candidate
  2. in Homepage click the Welcome Aboard/Message Card
  3. Application error appears


  • Missing RBP Permissions for both the external user and BPE admin roles.


Make sure to have the below permissions for the onboarding external role and BPE admin roles. 

  • External User Role (usually OnboardingExternalUser):
    • Onboarding or Offboarding Object Permissions:
      • Message Task
      • Recommended People Task
  • BPE Admin Roles (usually OnboardingBpeAdmin) should have the permissions:
    • Employee Data:
      • First Name, Middle Name
      • Last Name
      • Business Phone
      • Email
      • Status
    • General User Permission
      • Company Info Access
      • User Search

See Also


welcome aboard, welcome card, welcome tile, latest homepage welcome card, HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS , KBA , LOD-SF-OBX-DBD , Dashboard , Problem


SAP SuccessFactors Onboarding 2205