SAP Knowledge Base Article - Public

3196787 - Welcome Message card error for onboardee - Onboarding


When the external user clicks on the Welcome Message Card, the following error pops up:

An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring.

internalMessage=Could not complete action of type HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS
errorMessage=Record for entity UsefulContactInternalUserEntity with key UsefulContactInternalUserEntity/userId=XXX does not exist. Please check the key value.


SAP SuccessFactors Onboarding


Issue is caused due to Missing RBP Permissions


Grant the following RBP Permissions to the external user role (and internal user role if needed).

  • Onboarding or Offboarding Object Permissions - Process
  • Onboarding or Offboarding Object Permissions - Recommended People Task

NOTE: If Buddy Task or Recommended People (Useful Contact) Task is configured in the instance, then the RBP Permission "Recommended People Task" is a necessary permission.
The RBP Permission "Recommended People Task" has a dependency in completion of Buddy Task, Recommended People and Welcome Message. 


Welcome Message, Buddy Task, Welcome Message Card, Recommended People , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem


SAP SuccessFactors Onboarding all versions