SAP Knowledge Base Article - Public

3196787 - [Onboarding] Welcome Message card error for onboardee


When the external user clicks on the Welcome Message Card, the following error pops up:

An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring.

internalMessage=Could not complete action of type HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS
errorMessage=Record for entity UsefulContactInternalUserEntity with key UsefulContactInternalUserEntity/userId=XXX does not exist. Please check the key value.


SAP SuccessFactors Onboarding


  • Issue is caused due to Missing RBP Permissions


  • Grant the RBP Permission "Recommended People" to the external user role and the Message Task Card displayed the message without any errors.

NOTE: If Buddy Task or Recommended People (Useful Contact) Task is configured in the instance then the RBP Permission "Recommended People" is a necessary permission. "Recommended People Task" RBP Permission has a dependency in completion of Buddy Task, Recommended People and Welcome Message. 


Welcome Message, Buddy Task, Welcome Message Card, Recommended People , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem


SAP SuccessFactors HXM Suite Core 2205