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SAP Knowledge Base Article - PreviewSymptom
When the external user clicks on the Welcome Message Card, the following error pops up:
An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring.
internalMessage=Could not complete action of type HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS
errorMessage=Record for entity UsefulContactInternalUserEntity with key UsefulContactInternalUserEntity/userId=XXX does not exist. Please check the key value.
name=Error
code=NotFound
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Environment
SAP SuccessFactors Onboarding
Product
Keywords
Welcome Message, Buddy Task, Welcome Message Card, Recommended People , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem
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