Symptom
When the external user clicks on the Welcome Message Card, the following error pops up:
An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring.
internalMessage=Could not complete action of type HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS
errorMessage=Record for entity UsefulContactInternalUserEntity with key UsefulContactInternalUserEntity/userId=XXX does not exist. Please check the key value.
name=Error
code=NotFound
Environment
SAP SuccessFactors Onboarding
Cause
- Issue is caused due to Missing RBP Permissions
Resolution
- Grant the RBP Permission "Recommended People" to the external user role and the Message Task Card displayed the message without any errors.
NOTE: If Buddy Task or Recommended People (Useful Contact) Task is configured in the instance then the RBP Permission "Recommended People" is a necessary permission. "Recommended People Task" RBP Permission has a dependency in completion of Buddy Task, Recommended People and Welcome Message.
Keywords
Welcome Message, Buddy Task, Welcome Message Card, Recommended People , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem