SAP Knowledge Base Article - Preview

3197088 - 500 error in Cloud Portal after authentication for some users


  • The authentication to Cloud Portal Service on Neo fails for some users.
  • An HTTP Status 500 - An internal application error occurred is displayed.
  • The error "An error occurred in a referenced application. For details see the entry with RequestId XXX in the log of application 'flpnwc' in account 'portal'." is displayed.



  • SAP Cloud Portal Service
  • SAP BTP, Neo environment


SAP Business Technology Platform all versions


KBA , BC-NEO-SEC-IAM , Authentication, Authorization(Cloud Platform Neo) , EP-CPP-NEO-SFC , Launchpad Site and SAP Fiori Cloud , Problem

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