SAP Knowledge Base Article - Public

3197289 - quick cards are not displaying

Symptom

In some cases, search results in the global page header don't open the employee quick card on hover. 

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Search for a user
  2. hover over the name in the result
  3. Quick card is not showing

Resolution

We are aware of this issue and are working on resolving it under WEF-24216

Workaround:

  • Try refining the search by typing more of the person's name, so that it no longer matches any actions.
  • Or click the person's name to go to their profile and see the information. 

Keywords

KI2205, WEF-24216 , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Known Error

Product

SAP SuccessFactors HXM Suite all versions