SAP Knowledge Base Article - Public

3197292 - Subscriptions cannot be retrieved for cloned/refreshed instances under Event Notification Subscription


  • When a user opens Event Notification Subscription in a cloned or refreshed instance, if there is subscription data in the source instance, the authentication values of the subscription (For Basic Auth: username/password, for OAuth: client ID/client secret/token endpoint/scope) are empty.
  • Deleting an existing subscription or adding a new subscription to the topics results in an exception.


SAP SuccessFactors HXM Suite

Reproducing the Issue

After a refresh/cloned has been done:

  1. open Even Notification Subscription
  2. a runtime exception occurs


  1. Open Event Notification Subscription page
  2. Delete all the existing topics on SEB External Event tab and all the existing subscriptions on the External Event tab
  3. and recreate them


KI2205, PLS-26772, SEB, External Event , KBA , LOD-SF-PLT-SEB , Service Event Bus Framework , Problem


SAP SuccessFactors HXM Suite all versions