Symptom
A user who was inactive and included in a purge preview as "To Be Purged" is still purged if set back to active before the purge is approved.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
Applies to both the legacy "purge inactive user" and the "DRTM Master Data purge"
- If you have an inactive/terminated user who is included in the purge preview, which goes for approval as "To Be Purged"
- But before you approve the purge
- The user is rehired/set active again
- Then you approve the purge
- The user is still purged
Cause
- This is expected system behavior
- As long as user appears in preview result – “To Be Purged” column, system will put this user into “purge procedure” zone, and will proceed with the data purge after the purge is approved.
- Status check is only required BEFORE creating the purge request.
Resolution
This is expected system behavior
Keywords
Purge, Purge rehired user, Purge Active user, Purge Preview, Purge Approval , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem