SAP Knowledge Base Article - Public

3197486 - Error when generating CSR in SSL Certificates tool - Recruiting Marketing

Symptom

After populating the fields in the CSR form and clicking the Generate button, the following error is obtained 'The CSR can't be generated at this time. Try again later' and the CSR is not generated.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Select Option 1: To obtain and install your SSL (typical)
  2. Select step 1 : Generate a CSR
  3. Populate fields in 'Generate Certificate Signing Request' form
  4. Click on Generate
  5. Error is obtained : 'The CSR can't be generated at this time. Try again later'

Cause

This error is due to a product limitation. Some characters are currently not supported in the CSR generation tool. They are:

Use of special characters or symbols in the Organization (O) field such as ! @ # $ % ^ * ( ) ~ ? > < / \
(This is documented in the implementation guide)
Note the Organization name does not appear anywhere on the site so particular corporate naming conventions are not relevant and such characters can be removed. Note however that diacritical marks such as ä or é are supported.
Note this is being considered for enhancement in a future release.

Use of a number as first character for the subdomain in the Common Name (CN) or

Use of wildcard character as first character for the subdomain in the Common Name (CN) or such as *.company.com
Note this is being considered for enhancement in a future release.

Resolution

The CSR cannot be generated via the tool for these particular scenarios but customers can use Option 2: To obtain and install an SSL without generating a CSR.

With this option they can generate their own certificate then upload it along with their private key.

As a result, they can still self serve and should not contact Support to get a CSR manually generated.

Keywords

KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions