SAP Knowledge Base Article - Public

3197495 - Employee Referral Program Candidate added to General pool notification - CC and BCC not working


Email triggered by the email trigger "Employee Referral Program Candidate added to General pool notification" is not being received by the users added in CC and BCC.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to the Internal Career Site
  2. Go to the Referral Tracking tab
  3. Add a referral
  4. User whose email address is who in CC does not receive the email


Our Engineering Team determined that this is a defect. The issue will be fixed in the b2211 release. Please see b2211 release dates below:

  • Preview: October 14th, 2022
  • Production: November 18th, 2022


RCM-106214 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions