SAP Knowledge Base Article - Public

3197495 - Employee Referral Program Candidate added to General pool notification - CC and BCC not working

Symptom

Email triggered by the email trigger "Employee Referral Program Candidate added to General pool notification" is not being received by the users added in CC and BCC.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to the Internal Career Site
  2. Go to the Referral Tracking tab
  3. Add a referral
  4. User whose email address is who in CC does not receive the email

Resolution

Our Engineering Team determined that this is a defect. The issue will be fixed in the b2211 release. Please see b2211 release dates below:

  • Preview: October 14th, 2022
  • Production: November 18th, 2022

Keywords

RCM-106214 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions