Symptom
- Geo Map displays nothing.
- Blank square display on a Story, instead of a map.
- Map used to display on Story in SAP Analytics Cloud.
- When adding a Geo Map on a Story in SAP Analytics Cloud, it does not show a map, but it instead, it display the error:
"ResourceLoadingError: Could not load ESRI resources.
Please check that you can connect to https://js.arcgis.com."
Environment
- SAP Analytics Cloud
Reproducing the Issue
- In SAP Analytics Cloud, create a Story.
- Add a Geo Map.
- Notice it does not display a map, but it instead show the error:
"ResourceLoadingError: Could not load ESRI resources.
Please check that you can connect to https://js.arcgis.com."
Cause
- Network security policy blocking the resources required to generates map in SAP Analytics Cloud.
Resolution
-
Contact your Network Administrator, to allow access to the website:
https://js.arcgis.com
which is required to generate Geo Map in SAP Analytics Cloud.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAC , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
Product
SAP Analytics Cloud 1.0