SAP Knowledge Base Article - Public

3197583 - Comment Posted E-mail Notification Triggered On Editing a Leave

Symptom

  • A "Comment Posted" notification is triggered when a leave request is simply edited by the manager by changing dates despite not editing any comments in the field on Time off request
  • When the comments field is blank, this issue doesn't come up. No comments posted notification is sent. This is correct
  • The issue only occurs when the comments field is filled in on the Time off request while applying. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Navigate to Time off ESS UI and submit an absence with comments. This is sent to the manager for approval

    2. Proxy as manager, and try to edit the leave request from Workbench. Only change the dates, make no changes to the Comments and submit

    3. Notice that the "Comment Posted" email is sent out despite making no changes

     

Cause

This issue has been identified as a bug

Resolution

This will be fixed in the 2H - 2022 release

Keywords

KI2205, INC1842547, SF, EC, Success factors, Employee Central, Incorrect workflow comment, comment posted, time off, leave request, TIM-32022 , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , Known Error

Product

SAP SuccessFactors HXM Suite Core 2205