3197588 - System Allows More Than 100 Tickets Released to FSM

You are being able to send more than 100 Tickets to FSM, this results in a fail since FSM blocks replications of more than 100 Tickets.

SAP Cloud for Customer

By default the system does not allow more than 100 Tickets to be released to FSM and an error message is raised. However, Tickets released to FSM via Workflow Rule do not have any error message. This results in the Tickets to fail at the FSM side.

Please do not to release more than 100 Tickets to FSM via Workflow Rule to avoid any blocks at FSM side.

Behavior; Limit; Integration; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions