Symptom
When you are replicating Materials from ERP, the respective interface MaterialReplicationInitiatedByExternalIn fails with error: Activation not permitted; pricing product &PRODUCT_ID& not active
Environment
C4C
Reproducing the Issue
- go to Administration
- Open Web Service Monitoring
- Search by the message ID of respective Interface
-
The error details shows: Activation not permitted; pricing product XXXXX not active
Error context: Activation not permitted; pricing product &PRODUCT_ID& not active
Cause
You must to add the missing sales data into the respective C4C product first before processing the message of material replication.
e.g.
Error: The "pricing" product 00015 present in the payload has following active sales data maintained in C4C:
<SalesOrganisationID>XYZ01</SalesOrganisationID>
<SalesOrganisationID>XYZ02</SalesOrganisationID>
<SalesOrganisationID>XYZ03</SalesOrganisationID>
If any sales area which is part of incoming message is not present in C4C Product Sales Data, then such error will be raised.
Resolution
Ensure you have maintained all Sales Org Data (XYZ01, XYZ02 and XY03) for "000015" C4C Product.
Keywords
pricing product;PRODUCT_ID& not active;MaterialReplicationInitiatedByExternalIn;PRODUCT_ID;Activation not permitted , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem