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3198040 - SAP JAM - Session timeout is not working in IAS enabled JAM


When a session in JAM has ended after a period of set inactivity (configuration: Jam Admin Console->Security), the system offers to "Log in again". When choosing this button, the system automatically authenticates the user without asking for a username and password. 

  • Observed in browsers with cleared cookies and cache
  • Observed even in Incognito browser
  • "Remember me" was never clicked by the customer

Otherwise when choosing "Account Settings->Log out" or the logout button in the window "Session Information/ Your session will expire soon", the session is closed and the user has to retype their username and password -- this should be the expected behavior with the session timeout as well.

Customer is using JAM with IAS (not connected to BizX).

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



SAP Jam Collaboration


SAP Jam Collaboration 1905


re-login, session timeout, delete cookies, delete cache, browsing history, remember me, logout issue , KBA , LOD-SF-JAM-SSO , Single Sign On & Deeplink , Bug Filed

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