SAP Knowledge Base Article - Preview

3198040 - SAP JAM - Session timeout is not working in IAS enabled JAM

Symptom

When a session in JAM has ended after a period of set inactivity (configuration: Jam Admin Console->Security), the system offers to "Log in again". When choosing this button, the system automatically authenticates the user without asking for a username and password. 

  • Observed in browsers with cleared cookies and cache
  • Observed even in Incognito browser
  • "Remember me" was never clicked by the customer

Otherwise when choosing "Account Settings->Log out" or the logout button in the window "Session Information/ Your session will expire soon", the session is closed and the user has to retype their username and password -- this should be the expected behavior with the session timeout as well.

Customer is using JAM with IAS (not connected to BizX).

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


Read more...

Environment

SAP Jam Collaboration

Product

SAP Jam Collaboration 1905

Keywords

re-login, session timeout, delete cookies, delete cache, browsing history, remember me, logout issue , KBA , LOD-SF-JAM-SSO , Single Sign On & Deeplink , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.