Symptom
Under one Parent-Category, select 2 dictionary items, and the button "Merging Dictionary Items" is grey-out. Or select one dictionary item and click on the button "Merging Dictionary Items", the entries under the same Parent-Category can't be found.
Environment
SAP Signavio Process Manager
Cause
The "Merging dictionary entries" only allows merging entries under the same Sub-Category. In Dictionary, by selecting the Parent-Category, it will display all the entries under the Sub-Categories as well, this is a known bug in ticket SPM-15859.
Resolution
Please selection the entries under same Sub-Category.
Or
Change the category of the target entries to the same Sub-category.
Keywords
Merging Dictionary Entries; Parent-Category; Sub-Category; merge , KBA , BPI-SIG-PM-DIC , Dictionary for SAP Signavio Process Manager , Problem