3198111 - Troubleshooting Delayed or Missing Recruiting Emails in SuccessFactors - Recruiting Management

This article explains the common reasons for delays or non-receipt of recruiting emails in SuccessFactors Recruiting Management. 

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SAP SuccessFactors Recruiting Management

1. Attempt to send a recruiting email from SuccessFactors Recruiting Management.
2. Observe if the email is delayed or not received by the recipient. 

Email delays or non-receipt occur when the destination server marks the email as spam or rejects it due to SPF record mismatches or other settings.

1. Verify if the email was marked as spam or rejected by the destination server.
2. Ensure the IP address of your SuccessFactors instance is added to your domain's SPF record (e.g., @company.com) to prevent emails from being marked as spam. Refer to 2087468 for specific IP addresses.
3. For user-initiated emails (e.g., offer letters, interviews), confirm the sender's email address is correctly set to user@company.com.
4. For system-generated notifications (e.g., password resets), check the settings in Admin Center > Recruiting Management Settings:
   • Manage Recruiting Settings > Company Contact Information > Candidate Response Email > *****@company.com.
   • Manage Recruiting Settings > Return Email Address Information > Make return email address editable in 'Email Candidate' > Return address for system-generated emails to candidates > *****@company.com.

5. If emails are set to dummy addresses with the SuccessFactors domain (e.g., dummy@successfactors.com), there is no need to add SuccessFactors IP addresses to your SPF record.
6. For disqualification emails, verify the settings in Admin Center > Manage Recruiting Settings > Emails to Disqualified Candidates (in hours). Ensure the job owner is an active user.

7. Avoid using "dummy" or "test" keywords in recipient email addresses (e.g., dummy@yopmail.com) as they may be filtered out or discarded.

2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allow lists

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