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3198423 - Unable to submit e-verify- getting error Document provided is invalid in Onboarding

Symptom

  • E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case.
  • Error says: "i551_number: Document number is invalid" 


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

OBX, On boarding, Success Factors, E-Verify , KBA , LOD-SF-OBX-EVF , Everify , Problem

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