Symptom
- E-Verify did not receive your case information. Please try to resubmit the case or try again later by going to the E-Verify To-Do tile, find the new hire, and click Start to retrigger the E-Verify case.
- Error says: "i551_number: Document number is invalid"
Environment
SAP SuccessFactors Onboarding
Cause
- The Date Of Birth of the candidate is less than 1989-08-31. Therefore, the candidate does not have the most updated Card I551 with them, but these cards are still considered valid.
Resolution
- The Date Of Birth of the candidate is less than 1989-08-31. Therefore, the candidate does not have the most updated Card I551 with them, but these cards are still considered valid.
- Please follow the below
- Access the system
- Go to Manage Data
- Search for Process
- Provide the ProcessID for the candidate
- Scroll down until toComplianceProcess section
- Click on Details for the last event within the section
- Click on the card next to E-Verify Data, a new window displays; click on edit at your top right hand side
- Remove the value for I-551 Number field
- Save
- Submit E-Verify again
See Also
Keywords
OBX, On boarding, Success Factors, E-Verify , KBA , LOD-SF-OBX-EVF , Everify , Problem
Product
SAP SuccessFactors Onboarding all versions