SAP Knowledge Base Article - Public

3198425 - Error message 'Error in sending request to API; please contact SAP'

Symptom

Error message when uploading a Scanned Invoice: 'Error in sending request to API; please contact SAP'.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Supplier Invoicing work center.
  2. Go to Invoice Scanning view.
  3. Select the relevant invoice ID and click on Show Log.

See the error 'Error in sending request to API; please contact SAP.'

Cause

System inconsistency due Master Data unsynchronized.

Resolution

The Master Data needs to be synchronized, for that please follow the below steps:

  1. Go to Application and User Management work center.
  2. Go to Master Data Synchronization View.
  3. Select the line for Supplier.
  4. Click on Start Synchronization.
  5. Once it is successful, it is possible to rescan the PDF files and start uploading.

Keywords

Scanned Invoice, Master Data Synchronization, Error in sending request to API; please contact SAP , KBA , SRD-SRM-SI , Supplier Invoicing , How To

Product

SAP Business ByDesign all versions