Symptom
Custom Partner functions are deleted when Sales Orders/Sales Quotes are replicated from ERP to C4C.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Create a Sales Order/Sales quote with a Custom Partner Function in C4C.
- Trigger its replication to ERP.
- See that the incoming message does not have this Custom Partner Function.
Cause
Custom parties should be replicated from ERP to C4C in the OtherParty node.
Resolution
In artifacts that replicate sales orders/sales quotes from ERP systems, there is a mapping for this node.
"/COD_REPLICATE_SALES_ORDER01/IDOC/E101COD_S_REP_SLSORD_DATA/E101BAPIPARNR/PARTN_ROLE" is mapped to "/ns0:CustomerOrderRequestMassRequest/CustomerOrderRequest/CustomerOrderRequest/OtherParty/RoleCode":
This mapping has to be performed in HCI, using Value Mapping artifact "Value Mapping for SAP Cloud for Customer Integration with SAP ERP" before it reaches C4C.
If Customer maps Source Agency/Source Identifier "ERP/OtherPartyPartnerRole" to "COD/OtherPartyPartnerRole" like this example:
Source: Z1 - Target: Z1
The custom Partner Function will be mapped and sent to C4C.
See Also
Keywords
Partner Function, Custom, Mapping, ERP, C4C , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-YMT , Integration of C4C with Marketing , Problem