SAP Knowledge Base Article - Public

3198430 - SAP Cloud For Customer: Custom Partner Functions Are Deleted When Sales Order/Sales Quote comes back from ERP system

Symptom

Custom Partner functions are deleted when Sales Orders/Sales Quotes are replicated from ERP to C4C.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Create a Sales Order/Sales quote with a Custom Partner Function in C4C.
  2. Trigger its replication to ERP.
  3. See that the incoming message does not have this Custom Partner Function. 

Cause

Custom parties should be replicated from ERP to C4C in the OtherParty node.

Resolution

In artifacts that replicate sales orders/sales quotes from ERP systems, there is a mapping for this node.

 "/COD_REPLICATE_SALES_ORDER01/IDOC/E101COD_S_REP_SLSORD_DATA/E101BAPIPARNR/PARTN_ROLE" is mapped to "/ns0:CustomerOrderRequestMassRequest/CustomerOrderRequest/CustomerOrderRequest/OtherParty/RoleCode":

Mapping.png

This mapping has to be performed in HCI, using Value Mapping artifact "Value Mapping for SAP Cloud for Customer Integration with SAP ERP" before it reaches C4C.

If Customer maps Source Agency/Source Identifier "ERP/OtherPartyPartnerRole" to "COD/OtherPartyPartnerRole" like this example:

Source: Z1 - Target: Z1

Mapping2.png

The custom Partner Function will be mapped and sent to C4C.

See Also

Keywords

Partner Function, Custom, Mapping, ERP, C4C , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-YMT , Integration of C4C with Marketing , Problem

Product

SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2202