3198430 - SAP Cloud For Customer: Custom Partner Functions Are Deleted When Sales Order/Sales Quote comes back from ERP system

Custom Partner functions are deleted when Sales Orders/Sales Quotes are replicated from ERP to C4C.

SAP Cloud for Customer

1. Create a Sales Order/Sales quote with a Custom Partner Function in C4C.
2. Trigger its replication to ERP.
3. See that the incoming message does not have this Custom Partner Function. 

Custom parties should be replicated from ERP to C4C in the OtherParty node.

In artifacts that replicate sales orders/sales quotes from ERP systems, there is a mapping for this node.

 "/COD_REPLICATE_SALES_ORDER01/IDOC/E101COD_S_REP_SLSORD_DATA/E101BAPIPARNR/PARTN_ROLE" is mapped to "/ns0:CustomerOrderRequestMassRequest/CustomerOrderRequest/CustomerOrderRequest/OtherParty/RoleCode":

This mapping has to be performed in HCI, using Value Mapping artifact "Value Mapping for SAP Cloud for Customer Integration with SAP ERP" before it reaches C4C.

If Customer maps Source Agency/Source Identifier "ERP/OtherPartyPartnerRole" to "COD/OtherPartyPartnerRole" like this example:

Source: Z1 - Target: Z1

The custom Partner Function will be mapped and sent to C4C.

•  SAP Cloud For Customer: Integrate

Partner Function, Custom, Mapping, ERP, C4C , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-YMT , Integration of C4C with Marketing , Problem

SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2202