3198442 - How to setup automatic wrap-up timer in Communication Panel

Business requires the ability to automatically end the wrap-up for Agents while using the Communication Panel
The wrap-up timer should end once the defined time has been met
You have defined the "End-Wrap-Up when CDT Goes to Ready" option, but this does not work

SAP Contact Center, on-premise edition 7.0

Wrapup Time CP Communication Panel BCM Contact Center Sinch , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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