Symptom
Onboarding page not loading and received below error message:
- Error: HTTP request failed. Internal Server Error
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Login to the instance
- Go to Onboarding
- Page is not loading and then eventually will show the error message.
Cause
Server downtime and slowness.
- The Operations and Engineering Team are already aware of the issue.
- We faced performance issue with work queue queries in DC2 Production, that shoots up the CPU utilization of SQL server.
Resolution
ONB Engineering team is working on the fix and it is supposed to be implemented in 2H 2022 (b2211) release.
Reference Ticket: ONB-32442
Keywords
ONB-32442, HTTP request failed. Internal Server Error, Slowness issue, cannot access onboarding, Onboarding 1.0, OBD, ONB 1.0 , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem
Product
SAP SuccessFactors Onboarding 2205