SAP Knowledge Base Article - Public

3198533 - [ONB-32667] - Completed Task Count still Showing in the new Work Queue - Onboarding 1.0


  • Completed tasks count is still showing in the new work queue after release.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to the instance.
  2. Go to Onboarding module
  3. In the Work Queue, see that it still show the numbers of the Completed Tasks.


  • Account Option Key 'XpressHR.WQ.ShowCompletedActivitiesCount' is missing in superadmin OR
  • Account Option Key 'XpressHR.WQ.ShowCompletedActivitiesCount' has the value set as 'TRUE'


The Account Option Key 'XpressHR.WQ.ShowCompletedActivitiesCount' must be added in Account Options in the Onboarding backend (superadmin) with a value FALSE.

For Live Customers with no Implementation Partners

  1. Raise a support ticket and request the Account Option Key to be added in superadmin.

For Implementation Partners

  1. Download the Account Option file (AccuontOptions.csv) in this KBA, and do an Import Option to the customer's superadmin account.

See Also

Completed Task Count Hidden on the New Work Queue Page


Work Queue, Completed Tasks, ONB-32667, XpressHR.WQ.ShowCompletedActivitiesCount, ShowCompletedActivitiesCount, b2205, Onboarding 1.0, Onboarding, OBD, Account Option , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding 2205