Symptom
User cannot receive an email when goods and service receipt is approved
Environment
SAP Business ByDesign
Reproducing the Issue
When a goods and service receipt is approved, there is no notification for the creator to know when it is approved.
Resolution
For all the email notifications that can be subscribed in the system is listed in the below path: Home - Inbox - Task Subscriptions.
You can expand the tasks under ’Purchase Orders‘, and there is a task named ’Goods and Services Receipt <GoodsReceiptID> Approved‘
For goods and service receipt created out of a purchase order, please subscribe this task to receive email notification from system.
See Also
In case you receive the following error message: Maintain a valid e-mail address in the employee master data, please refer to the case document to resolve the error:
1891041 - E-Mail Activate Subscriptions For Business Task Management Is Grayed Out
Keywords
Goods and Service Receipt, Approval, Creator, Notification, Email, GSR, Approved, 收料及服务确认,审批,通知,邮件 , KBA , SRD-SRM-GSA , Goods and Service Aknowledgement , Problem