SAP Knowledge Base Article - Public

3198740 - Using the Manage product master data App, no image is displayed in the thumb nail

Symptom

  • Using the Manage product master data App, no image is displayed in the thumb nail.
  • Images are attached in Document info record for the material.

Environment

  • SAP S/4HANA
  • Material Master

Reproducing the Issue

  1. Open the App "Manage Product Master Data"
  2. Press the 'Go' Button
  3. Select a Product
  4. Press Edit
  5. Navigate to the tab "Attachments - Document Management Service"
  6. press the upload button ( Cross )
  7. upload an image and save

Cause

incomplete customizing 

Resolution

Please check the following points for improvement:

  • Content Rep.:
    As explained in KBA 0002996974  this is important for proper behavior of the underlying Attachment Service. So please adopt this setting. 

  • Workstation Application setup (e.g. PNG)
    Here in transaction DC30 the application is created fine but the mime-type for is not maintained. As the Attachment Service is looking for the best fitting application by using the mime-type of the file please maintain here the value "image/png" as mime-type.

  • Customizing for using VSS:
    Check the customizing that is required for activating the thumbnail functionality in WebDynpro and Fiori at

    Logistics - General 
    > Product Lifecycle Management (PLM) 
       > PLM Web User Interface 
          > Objects in PLM Web UI   
             > Document in PLM Web UI 
                > Define Search Sequence for Viewable File 

    Also please go to the sub-node 'Additional Settings' at

    Logistics - General 
    > Product Lifecycle Management (PLM) 
       > PLM Web User Interface 
          > Objects in PLM Web UI   
             > Document in PLM Web UI 

    and maintain value 'X' for the parameter READ_DMS_VEG_VSS as explained in the longtext of note 0001917163 - "Functionality note to enable switch for customers to have a uniform customizing that defines "Search sequence for Viewable file". Afterwards please clear the browser cache and test the situation again. If the issue still persist please keep the adopted customizing and create a case in component PLM-FIO-DMS.

Keywords

Manage Product master data, F1602, Thumbnail, image, Document info record , KBA , LO-MD-MM , Material Master , CA-DMS , Document management , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions