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SAP Knowledge Base Article - PreviewSymptom
- The Agent uses the Communication Panel, and the status of agent is in wrap-up mode
- The same agent status shows incorrectly in the Supervisor Dashboard (SD)
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Environment
- SAP Contact Center 7.0.16.100
- SAP Contact Center 7.0.17
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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