SAP Knowledge Base Article - Public

3198925 - Sales Office Determination on Cloud for Customer App Offline Mode


When you sync and go to offline, you cannot select Sales Office on new lead after select Sales Organization.


SAP Cloud for Customer.

Reproducing the Issue

  1. Login on C4C App.
  2. Sync > Go to Offline.
  3. Go to Leads.
  4. Select New lead.
  5. Select Sales Organization data.
  6. Go to Sales Office, no values for this field.


Determination of the Sales office in lead based on the selected org is not supported currently in offline mode.


This feature is not supported in the current release of SAP Cloud for Customer.


1.  If you are a partner: please use cloudsolutionpartner@sap.comor the Partnerfinder

2.  If you are a customer:

  1. Contact your Account Executive.
  2. Check the link for SAP Advisory Services.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:


 Sales Office, Sales Office Offline, C4C Offline, Offline Mode. , KBA , LOD-CRM-LM , Lead Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions