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3199001 - SUM fails with "Could not determine database information" - Netweaver

Symptom

  • SUM upgrade fails in Determine Database Information step with below error:

    "Could not determine database information. The process launched to connect to the database has not been completed. Could not complete DMT process. Check the DTMINFO.LOG log file."

  • DMTINFO_xx.LOG:

    [Info  ]: Executing command dbinfo.
    [Info  ]: Setting up the OpenSQL connection with secure store.
    [Error ]: Could not connect.
    [Error ]: com.sap.sql.log.OpenSQLException: Exception of type com.microsoft.sqlserver.jdbc.SQLServerException caught: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS12]". 
    [Error ]: Could not establish open SQL connection. Exception com.sap.sql.log.OpenSQLException: Exception of type com.microsoft.sqlserver.jdbc.SQLServerException caught: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS12]". 
    [Info  ]: Could not execute command dbinfo.


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Environment

SAP NetWeaver System As Java/Dual-Stack

Microsoft SQL Server 

Keywords

Could not determine database information, TLS10, TLS12, The process launched to connect to the database has not been completed, Could not complete DMT process,  , KBA , BC-DB-MSS , SQL Server in SAP NetWeaver Products , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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