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3199001 - SUM fails with "Could not determine database information" - Netweaver

Symptom

  • SUM upgrade fails in Determine Database Information step:

    Could not determine database information. The process launched to connect to the database has not been completed. Could not complete DMT process. Check the DTMINFO.LOG log file.

  • DETERMINE-DB-INFO_xx.LOG:

    ...
    Error while executing command dbinfo.
    Return code condition success evaluated to false for process java.exe for action dbinfo.
    The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not determine database information. The process launched to connect to the database has not been completed.
    Could not complete DMT process. Check the DMTINFO.LOG log file.
    Could not execute DMT command dbinfo with arguments <Drive:>\usr\sap\<SID>\SUM\sdt\config\DBINFO.XML.
    Return code condition success evaluated to false for process java.exe for action dbinfo.

  • DMTINFO_xx.LOG:

    [Info  ]: Executing command dbinfo.
    [Info  ]: Setting up the OpenSQL connection with secure store.
    [Error ]: Could not connect.
    [Error ]: com.sap.sql.log.OpenSQLException: Exception of type com.microsoft.sqlserver.jdbc.SQLServerException caught: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS12]". 
    [Error ]: Could not establish open SQL connection. Exception com.sap.sql.log.OpenSQLException: Exception of type com.microsoft.sqlserver.jdbc.SQLServerException caught: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS12]". 
    [Info  ]: Could not execute command dbinfo.


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Environment

SAP NetWeaver System As Java/Dual-Stack

Microsoft SQL Server 

Keywords

Could not determine database information, TLS10, TLS12 , KBA , BC-DB-MSS , SQL Server in SAP NetWeaver Products , BC-UPG-PRP , Upgrade Preparation , Problem

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