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3199424 - 'HTTP Status 404 - Not Found' error when trying to access SAP Cloud Integration Web UI using the right URL

Symptom

You are trying to access your SAP Cloud Integration/Integration Suite (Web UI), but you are getting the error:

  • HTTP Status 404 - Not Found

You also notice that after trying to access the correct URL (which contains /itspaces) the page is redirected when the error appears, from (e.g in NEO):

  • https://<ID>-tmn.hci.<CLUSTER>.hana.ondemand.com/itspaces/
    to
  • https://<ID>-tmn.hci.<CLUSTER>.hana.ondemand.com/loginservice?redirectTo
       

Note: We assume that you have already checked the KBA 3197350 - 404 error when accessing CPI tenant, and you are using the correct URL of your tenant.


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Environment

  • SAP Integration Suite
  • SAP Business Technology Platform
  • Cloud Integration

Product

Cloud Integration all versions ; SAP Integration Suite all versions

Keywords

Cloud Integration, SAP Integration Suite, SAP Cloud Platform Integration, Cloud Platform Integration, SAP CPI, CPI, SCPI, HANA Cloud Integration, HCI, SAP HCI, tenant, iFlow, Integration Flow, Login, Logon, Redirect, User, 404, HTTP, Not found, Web, UI, Link, Status , KBA , LOD-HCI-PI-OPS , Cloud Operations , Problem

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