SAP Knowledge Base Article - Public

3199446 - Phone number not shown in Know Your Key People - Onboarding

Symptom

Phone number is not showing in Know Your Key People for the onbordee

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as onbordee
  2. Access "Your Onboarding Checklist"
  3. Below "Explore Onboarding Guide" see "Know Your Key People"
  4. There are users displayed there, email is visible but their phone number is not visible

Cause

Expected behavior.

Resolution

  • If you would like this behaviour to change you can submit a request in the Community Portal, see KBA 2090228, so it can be considered to become a possible enhancement for future releases.
  • Workaround: Use the "Recommend People Task" instead.

See Also

Keywords

know your key people phone number, know your key people, phone number not showing , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Product Enhancement

Product

SAP SuccessFactors Onboarding

Attachments

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