SAP Knowledge Base Article - Public

3199502 - Wrong Number of Attempts in "User Exam Data (CSV)" report


The "User Exam Data (CSV)" report, shows multiple attempts even though:

  • Exam > Settings >

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Learning and access the item with an exam >
  2. Open the Exam but do not complete it >
  3. Repeat the step "2" a few times >
  4. Go to Admin> Report >
  5. Search “Assessments” and click on “User Exam Data (CSV)” >
  6. Run the report filtering the affected exam >
  7. Note that "Number of Attempts" column is regarding the times the exam was opened, not closed.


For any non-resumable exam, if the user refreshes/goes back or closes the browser, it is considered an attempt.


This is the system expected behavior, to avoid facing this scenario:

  1. Go to Learning Admin > Content > Assessments >
  2. Select the affected item and click on the right button "Menu" >
  3. Select the tab "Settings" >
  4. Switch the button "Resumable" to "Yes" >
  5. The exam will open at the last question previously answered and the report will not increase the "Attempts value".


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