3199502 - Wrong Number of Attempts in "User Exam Data (CSV)" report

Symptom

The "User Exam Data (CSV)" report, shows multiple attempts even though:

Exam > Settings > Exam Attempts Limit.
Item > Online Content > Online Content Settings > Number of Failed Attempts Allowed for an Item.

is set as a number lower than the value shown on the report.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Go to Learning and access the item with an exam >
Open the Exam but do not complete it >
Repeat the step "2" a few times >
Go to Admin> Report >
Search “Assessments” and click on “User Exam Data (CSV)” >
Run the report filtering the affected exam >
Note that "Number of Attempts" column is regarding the times the exam was opened, not closed.

Cause

For any non-resumable exam, if the user refreshes/goes back or closes the browser, it is considered an attempt.

Resolution

This is the system expected behavior, to avoid facing this scenario:

Go to Learning Admin > Content > Assessments >
Select the affected item and click on the right button "Menu" >
Select the tab "Settings" >
Switch the button "Resumable" to "Yes" >
The exam will open at the last question previously answered and the report will not increase the "Attempts value".

Keywords

wrong, number of attempts, assessment, number, of, attempts, incorrect, different, multiple, records, attempt, exam, details, resumable , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-EVA , Surveys , Bug Filed

Product

SAP SuccessFactors Learning all versions