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SAP Knowledge Base Article - PreviewSymptom
You noticed that the button "New" in the Tickets facet in Opportunities is still available for users to create ticket even though the customer is blocked.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Sales; Opportunity; Ticket; Facet; New; Blocked; Customer; Account; Ticket creation; Blocked customer; C4C; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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