SAP Knowledge Base Article - Preview

3199887 - The Button "New" in Tickets Facet in Opportunity is Still Available Even Though the Customer is Blocked.

Symptom

You noticed that the button "New" in the Tickets facet in Opportunities is still available for users to create ticket even though the customer is blocked.


Read more...

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Sales; Opportunity; Ticket; Facet; New; Blocked; Customer; Account; Ticket creation; Blocked customer; C4C; , KBA , LOD-CRM-SRP , Service Request Processing , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.