SAP Knowledge Base Article - Public

3200238 - Candidate cannot complete the paperwork - Onboarding 1.0

Symptom

When try to start the paperwork clicking "Start Employee Wizard" button, nothing happens and candidate is not able to complete the activity.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Candidate login through paperwork link
  2. When click in "Start Employee Wizard" button, nothing happens

Cause

Onboardee's work country is either null or empty.

Resolution

Checking in candidate's details saw there are no information regarding the country. This information is necessary to proceed.

Please test with a new candidate providing country details and it should work.

Keywords

Onboarding, Complete, Paper, Work, Onb, Obd, Paperwork, Button, Start, Employee, Wizard, Onboardee, Work, Country, Either, Null, Empty , KBA , LOD-SF-OBD-POR , Portal , Problem

Product

SAP SuccessFactors Onboarding all versions