SAP Knowledge Base Article - Public

3200252 - Upgrade Center status issue for upgrade job 'Initiate SAP Cloud Identity Services - Identity Authentication Integration for Learning-Only Users'

Symptom

Upgrade job 'Initiate SAP Cloud Identity Services - Identity Authentication Integration for Learning-Only Users' remains in status "Upgrade Now - In Progress" and job is not displayed as 'Completed', even after the expected results can be seen on the LMS side.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Upgrade Center
  2. Initiate the following job: 'Initiate SAP Cloud Identity Services - Identity Authentication Integration for Learning-Only Users'
  3. Process is expected to be finished in a couple hours, depending on the amount of data
  4. Expected results are seen already
  5. Upgrade Center job remains in status "Upgrade Now - In Progress" and job is not moved to 'Completed'

Cause

There is an ongoing issue due to which even if the upgrade is completed in the backend, it is not updating the correct Status on the UI for customers to see.

 

Resolution

The responsible team is actively working on this with LMS Engineering to resolve the issue.

In the meantime, please use the following workaround which can be utilized by the customers to confirm if they can continue with the implementation process regardless of the upgrade status:

  1. Go to System Configuration in LMS
  2. Open configuration file SAP Cloud Identity Services
  3. Check if iasTenantURL is populated
  4. If that is populated, you can assume the process is completed as this is the last step in the process

See Also

Help Portal Documentation - Initiating Learning Identity Authentication Migration

Keywords

IAS, Upgrade Center job, Identity Authentication Integration for Learning-Only Users, Status , KBA , LOD-SF-LMS-IAS , LMS IAS Integration for External User , Problem

Product

SAP SuccessFactors Learning 2205