SAP Knowledge Base Article - Public

3200388 - How to add custom queries to the Tickets List


  • You would like to know how to create custom queries found in the Tickets List
  • This KBA will walk you through the steps needed to start the process


  • SAP Cloud for Customer
  • SAP Cloud for Service

Reproducing the Issue

  1. Go to Services -> Tickets
  2. At the top-left there are Ticket Queries, such as "My Tickets", "All Tickets" etc, but you would like to create a custom query




  1. Go to "Services" > "Tickets" and click the Filter icon to invoke the Advance Search option
  2. Enter the parameters for the new query, and perform the search
    • If you cannot find the desired filter, then check KBA 3200407
    • If the attribute is a default one, it can be added
  3. Once the results are what is expected, select "Save Query As"
  4. In the popup box, you can give the query a name, and opt to make it your default query
  5. Select Save. A new query is created, and it appears in your default selection drop down list

See Also

  • Create and Organize Queries
  • 3021981 - Ticket Access Restriction Based on Service Category or Catalog
  • 3153606 - How to Filter Any field with Blank Value
  • 2778547 - The Party Field as Service and Support Team is Missing in the Advance Search of Ticket
  • 2740814 - Advanced Filter For Registered Products In Ticket Does Not Show All Values
  • 3200407 - Some filter options such as Service Category and/or Territory is/are not available in the Tickets List Advance Search


Advance search, Filter options missing, Service Category option missing, Adding a custom query, search , KBA , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer core applications 2202