SAP Knowledge Base Article - Preview

3200407 - Some filter options such as Service Category and/or Territory is/are not available in the Tickets List Advance Search

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You are trying to create a filter under the Advance Search for Tickets, but cannot find the Service Category, Territory options.
  • It is possible that other filter options/attributes are also missing, such as:
    • Ticket Type
    • Contact
    • Partner
    • Partner Contact
    • Created By
    • Team, etc.


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service

Product

SAP Cloud for Customer core applications 2202

Keywords

Advance search, Filter options missing, Service Category option missing , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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