SAP Knowledge Base Article - Public

3200741 - External onboardee not visible in the UDF before start date - Onboarding


Candidate has status hired in onboarding, but is not visible in the UDF


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to BizX
  2. Employee Export > Export User File
  3. Once loaded, download the file
  4. Search for hired Candidate> He is not present in file
  5. Candidate is under Employee profile as inactive


Start date of onboarding is in the future.


These criteria must be met in order for the Candidates to appear in the UDF.

  1. After the Onboarding Process is completed the candidate must be hired via Manager Pending Hires.
  2. Process Status of the candidate in Manage Data will be Hired/Recruited.
  3. The candidate will appear in the UDF on his start date after the ConvertExternalUserOnStartDateJob will run in Provisioning.
  4. Same behavior is observed if you hire the candidate in SAP or External System. The candidate will appear in the UDF on Start Date.

Note: In Employee Central the behavior is different. Once you hire the candidate via Add New Employee using a future date, he will appear directly in UDF. 


UDF, Start Date, Candidate, OBX, ConvertExternalUserOnStartDateJob, Hired, Recruited, Inactive , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding